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Privacy Policy

PRIVACY POLICY

This Privacy Policy was last updated on 10/01/16.

INTRODUCTION

This Privacy Police is provided by LiveLoveLuna LLP. (“LiveLoveLuna”, or “we”, “us” or “our”) to explain how we collect, process and store any personal data belonging to you, meaning information about you which is personally identifiable such as your name, address, telephone number or email address, of everyone who uses our services that are made available via our website at www.liveloveluna.com (the “Website”), and/or on Facebook or Instagram (the “Social Media Channels”), and any related services which we may provide to you periodically. Any personally identifiable information is referred to throughout this policy as "Personal Information" or "data".
By accessing and/or using our Services you consent to us collecting, processing, storing and sharing your Personal Information in accordance to this Privacy Policy. As set out in the terms and conditions relating to our Services, you must be at least 13 years old to access and/or use our Services.

ABOUT US

We are a company registered as LiveLoveLuna LLP. We are registered in Singapore, with business registration number T15LL2103G.

INFORMATION COLLECTION

We may collect and process the following data (“Personal Information”) about you:
  • any information that you provide us with when accessing or using our Services;
  • details of your use of our Services and the resources or pages that you access;
  • any correspondence to/from us
  • your interactions with us on our social media channels;
  • any information we collect via cookies and other similar technologies, as explained further below.

COOKIES & ADVERTISING

Like many websites and mobile applications, our Service uses “cookies” to collect information. A cookie is a small data file that we transfer to your device’s hard disk for record-keeping purposes. These cookies contain non-identifying personal data. We do not link the information we store in cookies to any Personal Information you submit while using our Services.
We use cookies and similar technologies:
  • to allow us to recognize you and your device, for example by identifying your IP address;
  • to allow our payment processors to process your payment instructions;
  • to collect data such as (but not limited to): the pages you browse, the length of time you spend on our website, etc.
By accessing and/or using our Services you consent to our use of cookies and similar technologies in accordance with this Privacy Policy.

DISABLING COOKIES AND AD IDENTIFIERS

You can disable cookies through your web or phone browser settings but you may find you are not able to enjoy all the features of our Services if you do so. Alternatively, if you do not wish us to collect data as described in this section, you should stop using our Services.

PAYMENT INFORMATION

When you make purchases of items through our products and services, we collect certain payment information from you on behalf of our payment service providers. However, this information is temporarily cached in a way that is unreadable by LiveLoveLuna, and is not stored by us.

USE OF PERSONAL INFORMATION

By using our Services, you agree that we (or any company acting on our behalf and only under our instructions) may use your Personal Information for the purposes of:
  • contacting you, for example wherever customer support is required, or to notify you about updates on our Services;
  • improving our Services, for example by reporting and fixing bugs, enhancing your experience when you use our Services, or by providing Services updates;
  • engaging you in research and survey, for example by sending you communications (including by email) for these purposes;
  • marketing and promotion of our Services and/or related Products, for example sending you communications (including by email) for these purposes. For example, we might send you information about merchandise we offer. If you do not want us to use your data in this way please let us know by contacting us at info@liveloveluna.com or by opting out during the purchasing process;
  • research, analysis, reporting for business intelligence, for example to track potential problems or trends with our Services;
  • preventing cheating, crime or fraud. Should the need arise, your information may also be handed to crime and/or fraud prevention agencies or similar organizations;
  • as otherwise expressly set out in this Privacy Policy or as required by law.

SHARING OF PERSONAL INFORMATION WITH THIRD PARTIES

We will only share Personal Information with third parties with your consent (as set out in this Privacy Policy):
  • where it is necessary to carry out your instructions (for example, providing your Personal Information to payment processors for the purpose of fulfilling a payment instruction);
  • when you submit data as part of a competition, or interact with our social media channels, we may publish such information alongside your name and home country on our Services and/or social media channels;
  • as we reasonably believe is permitted by law or regulation;
  • in complying with legal obligation, or in order to enforce or apply our terms and conditions and/or any other agreement with you; or
  • to protect the rights, property, or safety of LiveLoveLuna, our customers, or others;
  • in the event of any merger or acquisition of LiveLoveLuna or its group companies, or corporate restructuring. Any third party to which LiveLoveLuna transfers or sells its assets will have the right to continue to use the personal identifiable and non-identifiable data that you provide to us in the manner set out in this Privacy Policy.
We will not sell or rent information of LiveLoveLuna users to any third party outside of these circumstances.
We may share aggregated information that does not include Personal Information and we may otherwise disclose non-identifiable information and Log Data with third parties for industry analysis, demographic profiling and other purposes.

INFORMATION RETENTION AND STORAGE

Your Personal Information may be retained for as long as is necessary to provide you with Services, or to fulfill the purposes for which it was collected. If retention of your Personal Information is reasonably required to comply with our legal obligations, to meet regulatory requirements, prevent fraud, cheating or abuse, or to enforce this Privacy Policy or any other agreement we may have with a user, we may retain your data even after you have closed any account you have with us or after you have stopped using our Services.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. These data are stored on a secure server behind a firewall.

TRANSFER OF DATA

Reasonable and necessary steps will be taken to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy.

DATA PROTECTION

The security of your Personal Information is extremely important to us. We have the necessary technical and physical safeguards in place to protect your Personal Information. This includes protection against accidental or intentional unlawful destruction, or damage, modification, unauthorized exposure or access, use and all other unlawful forms of handling and processing of data in our possession. However, the internet is not a wholly impenetrable environment, and we cannot guarantee that our safeguards will not be breached.

EXTERNAL LINKS FROM OUR SERVICE

We may provide links to third party websites from our Services. You understand that clicking on these links subjects any data which you may provide thereafter to that third party's privacy policy, and not to ours. LiveLoveLuna will try to link only to safe websites, but we take no responsibility for any content or security of third party websites.

YOUR PRIVACY RIGHTS

You may ask us to update, amend or remove Personal Information or data about you by contacting us at the email address above. It is your right to ask us not to use your Personal Information for marketing purposes. You may update your marketing preferences, or unsubscribe, by contacting us at info@liveloveluna.com

CONTACT US

For further information on how your Personal Information may be used, please contact us at info@liveloveluna.com

FEEDBACK

Your satisfaction with our Services is important to us. Please contact our customer services department by emailing info@liveloveluna.com, if you are unhappy with our use of your Personal Information.
It is also your right to lodge a complaint to your local data protection authority if there is a problem.

LEGAL MATTERS

If any court or other competent authority finds any of the terms of this Privacy Policy to be invalid or unenforceable, the other terms of this Privacy Policy will not be affected.
This Privacy Policy is governed by and interpreted in accordance with the laws of Singapore. Any dispute arising in connection with this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Singapore.

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