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Terms & Conditions

TERMS OF USE

These Terms of Use were last updated on 31/12/17.

INTRODUCTION 

These Terms of Use (“Terms”) are provided by LiveLoveLuna LLP (Registration No. [T15LL2103G]) (“LiveLoveLuna LLP”, “we”, “us” or “our”) to you (“you” or “your”), in relation to our products and services that are made available via this website at www.liveloveluna.com (“Website”), Facebook, Instagram, and/or Carousell and any related services which we or our related entities may provide to you periodically (collectively, the “Products” and/or “Services”).

We recommend that you read these Terms carefully prior to using our Services. You agree that by accessing and/or using our Services, you are agreeing to these Terms and our Privacy Policy.

By accessing and/or using our Services, you represent that you are at least 13 years old. If you are between 13 years and 18 years old, you represent that your legal guardian has reviewed and agreed to these Terms, and has given his/her approval for your access and/or usage of our Services.

These Terms can be accessed at any time at our Website. We reserve the rights to make any amendment(s) and change(s) to the Terms at any time in accordance with the terms set out below, and in continuing your access and/or usage of our Services, you shall confirm your acceptance of the updated terms.

ABOUT US

We are a limited liability partnership registered as LiveLoveLuna LLP. We are registered in Singapore, with business registration number T15LL2103G.

USING OUR SERVICES

By browsing, accessing, or using our Services, or by transacting through or on it, or by purchasing our Products or Services, you agree to the terms set out within the Terms, and/or the terms, Product or Service guidelines, or promotion information of any Product and/or Services as set out on the Website and other online entities. All these information and guidelines form part of the Terms, and in using our Services, you agree that you shall comply with them for the respective Product or Service you choose to access and/or purchase.

We reserve the right to withdraw or modify any part of our Website, or any part of our Products or Services, without having to notify you or incurring any liability to you from time to time:

  • to make changes to our Website for the purpose of improving user experience;
  • for technical reasons (such as technical difficulties experienced by us or by other users);
  • where we have legal reasons for doing so;
  • because we have discontinued the provision of the relevant Products or Services; or
  • because we have altered the Services provided.

External Links from our Services

We may provide links to third party websites from our Services. You understand that clicking on these links subjects you to the respective third party website’s terms of use, and any data which you may provide thereafter is subject to that third party's privacy policy and not to ours. LiveLoveLuna LLP will endeavour to provide links  to safe websites, but we take no responsibility for the content or security of third party websites.

PURCHASE OF PRODUCTS AND PAYMENT TERMS

Any items purchased via the Website (including on any other related online services) shall be as stated at the time you place your order. Should there be any material discrepancy from the description on the Website, our liability is limited to replacing the purchased item or providing a full refund. LiveLoveLuna shall not be liable for any further losses resulting from the material discrepancy.

Charges stated are inclusive of all relevant sales taxes. There may be additional charges issued by your bank, of which we have no control over, and accept no liability in relation to. It is your responsibility to check with your bank regarding any additional charges prior to making purchases via our Website.

We accept payment via various payment processing methods as provided by PayPal, as well as internet banking. These payment processing partners may have their own terms and conditions, and you should read them prior to making any payment to ensure you are informed and in agreement of those terms. Any transaction with our payment processing partners that is unsuccessful will not be deemed as a valid purchase by us. We will endeavour to fulfil your order immediately upon completion of a successful payment transaction.


Shipping & Delivery

Please refer to our Shipping & Delivery page for more details.

Returns

Due to the nature of the products sold by LiveLoveLuna, we do not accept returns. All products are checked with care before shipping out to our customers. However if the wrong item has been delivered, please send us an email at info@liveloveluna.com with the image of the item within 3 working days of receipt. Our support team will get back to you with further instructions. 

DISCLAIMER AND RELEASE

All menstrual cups offered for sale by LiveLoveLuna are made of durable, healthcare grade silicone. They are latex-free and are suitable for use by individuals with latex allergies. While an individual could have sensitive or allergic reactions to any substance, it is extremely rare to have be allergic to silicone, which has been proven to be biologically-compatible with the body. This is one of the reasons why silicone has been used in healthcare applications and medical procedures for over 50 years.

Notwithstanding the above, any individual with concerns about any sensitive or allergic reaction should consult their physician or dermatologist prior to use of our products. Any individual who experiences skin sensitivity or any allergic reactions while using the product should immediately discontinue the use of the product and contact their healthcare provider.

All other products are made of, to our reasonable knowledge, safe and natural ingredients and/or materials.

It is recommended that you read accompanying instruction booklets and/or product information for all products purchased, on how to use the products and to care for them.

Save for any loss excluded by the laws of the Republic of Singapore (“Singapore law”), LiveLoveLuna shall not be liable for any loss resulting from the use of our Products or Services. Without prejudice to the generality of this clause, this includes but is not limited to loss resulting from defects or negligence caused by our suppliers, manufacturers and third-party websites.

In the event of any claims pertaining to purchases, we accept liability up to the value of the amount that you have paid to us, within the 100 day period ending on the date of your claim.

Without prejudice to the above clause on the exclusion of liability, we shall accept no liability for harm or damage that:

  • are caused by wrong usage of the products sold by LiveLoveLuna
  • are caused by usage of the products sold by LiveLoveLuna in ways for which they were not intended
  • are not caused by our breach of these terms, or our negligence; or
  • are not reasonably foreseeable by you and us at the time of you agreeing to these terms and conditions; or
  • result from your breach of these Terms of Use

For the avoidance of doubt, the Terms do not restrict any legal rights you may have under Singapore law, insofar as these rights are not restricted or provided for in the Terms.

INTELLECTUAL PROPERTY AND CONTENT

The intellectual property rights in all content (including photographic images) made available to you on or through this Website remain the property of www.LiveLoveLuna.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.LiveLoveLuna.com and its licensors. You may store, print and display the content supplied solely for your own personal use.  You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

CONTACT US

For further information on these Terms, please contact us at the email address provided below.

Business Address

Block 859A Tampines Ave 5, Singapore 521859

Feedback

Your satisfaction with our Services is important to us. Please contact our customer services department by emailing info@liveloveluna.com, if you are unhappy with any of our Products or Services, and we will try to resolve the problem for you. However, due to the nature of our products, we have a strict no returns policy, with the exception of wrong products shipped, or manufacturing defects on products that have been sold to you by LiveLoveLuna.

Severability

In the event that any term, condition, provision or clause of the Terms shall be nullified or made void by any statute, regulation or order or by the decision or order of any court having jurisdiction, the remaining terms, conditions, provisions and clauses shall remain in full force and effect.

Waiver

A failure by LiveLoveLuna to exercise, or a delay in exercising, any right or remedy under the Terms shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies which LiveLoveLuna may otherwise have and no single or partial exercise of any right or remedy under the Terms shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy.

Any waiver of a breach of any of the terms of the Terms or of any default under the Terms shall not be deemed a waiver of any subsequent breach or default and shall not affect the other terms provided herein.

Exclusion of Third Party Rights

A person or entity that is not a party to a particular transaction shall have no rights under the Contracts (Rights of Third Parties) Act (Cap 53B) to enforce any term of the Terms. The Contracts (Rights of Third Parties) Act (Cap 53B) is expressly excluded.

Dispute Resolution Procedure

If any dispute arises under or in connection with our Products and/or Services, both parties will at the first instance use reasonable endeavours and act in good faith to resolve any disputes or claims that may arise in connection with this Agreement through negotiation.

If after 20 working days, any dispute having arisen between us and you in connection with the Products, Services and the Terms remains unresolved, then it shall be referred in the first instance to the remainder of this Dispute Resolution Procedure as set out below.

If agreed, both parties may attempt to settle it by mediation in accordance with the Singapore Mediation Centre’s Mediation Procedure.

Neither party will terminate such mediation until each party has made its opening presentation and the mediator has met each party separately for at least one (1) hour.

Neither party will commence legal proceedings or any other form of dispute resolution against the other until 10 days after such mediation of the dispute in question has failed to resolve the dispute.

The parties will co-operate with any person appointed as mediator providing him with such information and other assistance as he shall require and such party will pay his costs, as he shall decide.

Governing law and jurisdiction

These Terms of Use is governed by and interpreted in accordance with Singapore law. Any dispute arising in connection with this Privacy Policy will be subject to Singapore law and, subject to the Dispute Resolution Procedure above, the exclusive jurisdiction of the courts of Singapore.

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